Mandarin Oriental Hotel Group
High Definition TV Movies-on-Demand to Guest Rooms


The Background:
Mandarin Oriental is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. They were launching their new flagship property in the Time Warner Center at Columbus Circle.


The Challenge:
Deliver the personalized and customized content that precisely meets the expressed needs, wants and aspirations of the Mandarin’s highly individual guests.

The InfoValue Solution:
With InfoValue SuiteTV™ at its heart, the in-room entertainment system revolutionized guests’ expectations with the first all high-definition system in the hospitality industry. The state-of-the-art solution services range from high-definition movies-on-demand to interactive digital TV.

InfoValue SuiteTV™ features InfoValue QuickVideo™ servers, the award winning and performance leading streaming platform, and a comprehensive set of seamlessly integrated and customizable functions tailored specifically for hospitality providers.

The Epilogue:
The second Mandarin Oriental Hotel to use InfoValue SuiteTV™ recently opened its doors and additional deployments are planned and soon to be underway. Nick Price, Group CIO/CTO for the Mandarin Oriental Hotel Group, said, “Our guests naturally expect only the best from us. InfoValue provides the core technology that lets us more than exceed these expectations. InfoValue's system is state of the art, reliable and scalable. Mandarin Oriental intends to stay at the forefront of high quality in-room entertainment as we clearly see the link to improved guest satisfaction.”